Privacy Policy
Effective Date: 5/5/26
Last Updated: 5/5/26
Carlson's Heating & Air Conditioning ("we," "us," or "our") operates the website carlsonsheating.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.
By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this policy, please do not access the Site.
Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide when you interact with our Site, including when you:
- Submit a service request or maintenance inquiry
- Request a free installation estimate
- Fill out our contact form
- Submit a customer testimonial
- Apply for financing through our third-party financing partner
- Call our office at 360-425-4888
This information may include:
- Your name
- Email address
- Phone number
- Mailing or service address
- Details about your HVAC system or service needs
- Any additional information you choose to include in a message or form submission
Information Collected Automatically
When you visit our Site, certain information is collected automatically, including:
- Device information: Browser type, operating system, screen resolution, and device type
- Usage data: Pages visited, time spent on pages, links clicked, and referring website
- Log data: IP address, access times, and date of visit
- Cookies and similar technologies: Small data files stored on your device that help us improve the Site and your experience (see "Cookies" section below)
How We Use Your Information
We use the information we collect to:
- Respond to your service requests, estimate inquiries, and contact form submissions
- Schedule and provide HVAC services at your location
- Communicate with you about appointments, follow-ups, and service recommendations
- Process financing applications through our third-party financing partner
- Publish testimonials you have submitted (with your consent)
- Improve our Site, services, and customer experience
- Send you occasional updates about specials, seasonal maintenance reminders, or new services (you can opt out at any time)
- Comply with legal obligations and protect our rights
We will never sell your personal information to third parties for marketing purposes.
How We Share Your Information
We may share your personal information in the following limited circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, such as our website hosting provider and email service. These providers are obligated to keep your information confidential.
- Financing partners: If you apply for financing, your information will be shared with our financing partner (Enerbank or applicable lender) to process your application. Their use of your information is governed by their own privacy policy.
- Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: We may share your information in other ways if you have given us specific permission to do so.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience. These may include:
- Essential cookies: Required for the Site to function properly, such as remembering form inputs during your session.
- Analytics cookies: Help us understand how visitors use the Site so we can improve content and performance. We may use third-party analytics services such as Google Analytics.
- Advertising cookies: May be used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of certain parts of our Site.
Google Analytics: If we use Google Analytics, it collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-out of communications: You may opt out of receiving promotional emails or communications from us at any time by contacting us directly or using the unsubscribe link in any marketing email.
To exercise any of these rights, please contact us using the information provided at the bottom of this policy.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting, encrypted form submissions, and limited access to personal data within our organization.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Service records may be retained to support warranty claims, maintenance history, and ongoing customer relationships.
Third-Party Links
Our Site may contain links to third-party websites, such as social media platforms (Facebook, Twitter) or our financing partner's application portal. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate steps to remove that information.
Washington State Residents
As a business operating in the state of Washington, we comply with applicable state privacy and consumer protection laws. If you are a Washington state resident and have questions about your rights under state law, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Carlson's Heating & Air Conditioning 1414 S Pacific Ave Kelso, WA 98626
Phone: 360-425-4888
