Accessibility Statement
Last Updated: 5/5/26
Our Commitment
Carlson's Heating & Air Conditioning is committed to ensuring that our website, carlsonsheating.com, is accessible to all visitors, including people with disabilities. We believe everyone in our community deserves equal access to information about our heating and cooling services, and we strive to provide a welcoming online experience for all users.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines are developed by the World Wide Web Consortium (W3C) and are widely recognized as the standard for web accessibility. They address a broad range of recommendations for making web content more accessible to people with visual, auditory, motor, cognitive, and other disabilities.
What We Are Doing
We have taken the following steps to make carlsonsheating.com more accessible:
- Text alternatives: Images on our Site include descriptive alt text so screen readers can convey the content to visually impaired users.
- Keyboard navigation: Our Site is designed to be navigable using a keyboard for users who cannot operate a mouse.
- Readable text: We use clear fonts, sufficient color contrast, and scalable text to improve readability for users with low vision.
- Form labels: All form fields on our service request, installation estimate, contact, and testimonial pages include descriptive labels to assist screen reader users.
- Consistent navigation: Our Site maintains a consistent layout and navigation structure across all pages so users can orient themselves easily.
- Link clarity: Links are written with descriptive text so users understand where each link will take them.
- Mobile responsiveness: Our Site is designed to work across devices and screen sizes, including smartphones and tablets that may be used with assistive technologies.
Ongoing Efforts
Accessibility is an ongoing effort. We are continuously working to improve the usability of our website and to bring it in line with evolving best practices and standards. Our efforts include:
- Periodic reviews of our Site for accessibility issues
- Training and awareness for our team on accessibility best practices
- Incorporating accessibility into the design and development of new content and features
Known Limitations
While we strive to make every page and feature fully accessible, some content may not yet meet every WCAG 2.1 AA criterion. We are actively working to identify and address these areas. If you encounter a specific issue, we encourage you to let us know so we can prioritize a fix.
Third-Party Content
Our Site may include content or functionality provided by third parties, such as embedded maps, social media feeds, or our financing partner's application portal. While we encourage our partners to follow accessibility standards, we cannot guarantee the accessibility of third-party content. If you have difficulty accessing any third-party feature on our Site, please contact us, and we will do our best to assist you or provide the information in an alternative format.
Feedback and Contact
Your feedback is important to us. If you experience any difficulty accessing our website or have suggestions for improvement, please contact us:
Carlson's Heating & Air Conditioning 1414 S Pacific Ave Kelso, WA 98626 Phone: 360-425-4888 Website: carlsonsheating.com
We will make every reasonable effort to respond to your feedback within two business days and to address accessibility concerns as quickly as possible. If you need information from our Site in an alternative format, please let us know, and we will work with you to provide it.
